Privacy Policy

Who We Are

Phone Reservations LLC (“Phone Reservations,” “we,” “us,” or “our”) operates the website phone-reservations.com and provides human-assisted reservation support for hotel stays and cruise parking. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use it, and the choices available to you.

Information We Collect

We collect information in the following ways:

• Information you give us directly. When you call us, submit a form, or request SMS updates, we may collect your name, phone number, email address, and details about your reservation request.
• Information collected automatically. When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and referring site, through the tools described below.
• Consent records. If you opt in to receive text messages from us, we keep a record of your consent, including the phone number provided, the date and time of consent, the page where consent was given, and the IP address associated with the submission. We keep this record to demonstrate compliance with SMS marketing regulations.

Analytics and Tracking Tools

We use the following third-party tools to understand how visitors use our website and to improve our services:

• Google Analytics and Google Tag Manager. We use Google’s analytics tools to measure website traffic and user behavior in aggregate. Google may collect data such as pages viewed, time on site, and general location.
• Microsoft Clarity. We use Microsoft Clarity to record anonymized session behavior (such as clicks, scrolling, and page navigation) and generate heatmaps, which helps us identify and fix usability issues on our site.
• Google Ads. If you arrive at our site through a Google Ads campaign, Google may use cookies to measure ad performance.

These providers may use cookies or similar technologies. You can control cookies through your browser settings, though disabling cookies may affect site functionality.

Text Messaging (SMS)

If you provide consent to receive text messages from us, we may use a third-party messaging platform, such as Twilio, to send and receive those messages. Message content is limited to conversational and transactional communications related to your reservation request, such as confirmations, payment reminders, and service updates. We do not send promotional or marketing text messages at this time. For full details, see our SMS Terms.

How We Use Your Information

We use the information we collect to:

• Respond to your reservation inquiries and provide the services you request;
• Communicate with you by phone, email, or text message about your request;
• Maintain records of consent for text message communications;
• Monitor, maintain, and improve the performance and security of our website;
• Comply with applicable laws and respond to legal requests.

How We Share Your Information

We do not sell your personal information, including phone numbers, to third parties. We may share information with:

• Service providers who help us operate our business, such as phone, payment processing, and text messaging platforms, under obligations to protect your information;
• Analytics providers (Google Analytics, Google Tag Manager, Microsoft Clarity) as described above;
• Law enforcement or regulators, where required by law.

Data Retention

We retain personal information, including SMS consent records, for as long as necessary to fulfill the purposes described in this policy, to maintain accurate business and compliance records, and to comply with our legal obligations.

Your Choices

You may opt out of text messages at any time by replying STOP to any message you receive from us. You may also contact us directly using the information below to ask about the information we hold about you or to request that it be corrected or deleted, subject to our legal and recordkeeping obligations.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the date of the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: 888-365-1274
• Email: reservationsupport@phone-reservations.com